The Rhombus Group, Inc.
The Rhombus Group, a nationwide network of skilled technicians, specializes in project/6 Sigma process field management. Founded in 2003 to meet the needs of third parties that couldn’t afford to maintain internal field service teams, Rhombus deploys technicians to implement national rollout installations, field service and preventative maintenance.
Please describe your company’s primary product or service.
The Rhombus Group specializes in process management, and uses local technicians nationwide for installation, including site preparation for data, telecom and electric; field service, both emergency and scheduled; and maintenance services that are based on the customer’s needs and budget.
What makes your company unique?
Several things set The Rhombus Group apart, but chiefly: A nationwide sub-network of technicians allows it to avoid travel expenses incurred by an in-house technical staff, and that this network is managed through 6 sigma processes and controls. We strictly adhere to our core values:
- Promises delivered
- Individuals respected
- Pride in actions
- Improvement in processes
What is your marketing philosophy for the kiosk industry?
We rely heavily on relationships. Our new customers are often shocked when we exceed their internal experienced staff's efforts, and with an overall cost savings. Our current customers have grown to expect our process controlled results and come to us for our suggestions in improving their own internal processes.
What other business sectors do you operate in?
Our network covers all aspects of skilled technical and non-technical labor.
Give a brief history of the company.
The Rhombus Group formed early in 2003 to meet the field service needs of companies that could not (or could no longer) afford to cover the travel cost and downtime of their internal field service team. Since then, we have expanded our experience in retail and QSR rollouts, leveraging our established network and processes in site preparation and service.
Why did you join kiosks.org?
The association allows us to share our skill sets with a group of customers that often think about their field needs as the last step of their project.
What do you like about our industry? What are some of the challenges?
The dynamics of the kiosk industry keep us on our toes and allow us to grow on the cutting edge of technology. Our biggest challenge is keeping our network up to date with growing and changing technologies.
What does the future hold for your company’s success in the kiosk industry?
Our future in the kiosk industry is very bright. We work with a broad mix of customers of various sizes and in many segments.
What is your title?
President
