Please describe your company’s primary product or service.
Hand Held Products offers highly-functional, low cost customer interaction devices. These kiosks are designed to read 1D and 2D bar codes, accept payments via MSR or RF Tags, display information and enable real-time customer interaction – all in a form that takes up minimal floor space.
What makes your company unique?
Our perspective is that the attributes people want from a kiosk are commonly found at the point-of-sale. We chose to take those attributes and design our kiosk around them, thereby increasing functional familiarity and making the device more welcoming to the user.
In addition, incorporation of the Adaptusâ„¢ Imaging Technology platform into our kiosks makes them more versatile and easier to use than those featuring other technologies for bar code reading.
Finally, many features found in our kiosks as standard, including protective overlays and card readers, are typically offered as priced options from other manufacturers.
What is your marketing philosophy for the kiosk industry?
Our segment of the kiosk industry is in its early stages of growth and continuously developing. We believe our company is positioned well and will focus on educating the end users on the how the mini-kiosk class devices will help them reach their goals.
What other business sectors do you operate in?
Hand Held Products designs and manufactures handheld imagers, mobile computers, transaction terminals, verification products and image engines for key vertical markets including Retail, Transportation, and Healthcare.
Give a brief history of the company.
Established in 1972, Hand Held Products is a leading manufacturer of data collection and communication solutions designed specifically for mobile, in-premise, and transaction processing applications. With operations throughout the world, Hand Held Products is dedicated to solving business challenges based on a thorough understanding of each customer’s unique requirements and goals.
Why did you join Selfservice.org?
We joined Kiosks.org because we feel it is a key organization that understands and has a pulse on the kiosk industry.
What do you like about our industry? What are some of the challenges?
What I like about the kiosk industry is that it is challenging and ever changing. We are positioned well to become a leader for many years to come. Some of the most intriguing technological advances are and will continue to come from the vendors in the kiosk industry.
What does the future hold for your company’s success in the kiosk industry?
Hand Held Products future in the kiosk industry will be dependent on the growth and adoption of the mini-kiosk class of devices. They will drive the growth of the market and push the technological envelope for the next few years.
